Q&A: Payless Car Rental Slovakia

Why is CAMASYS the right tool for running your car rental?

CAMASYS speeds up our back office and digitizes the entire rental journey—from reservation through handover to contract close‑out. Real‑time fleet control and automated workflows remove manual steps, reduce errors, and let our team focus on customers instead of paperwork.

How do customers perceive the process when they rent through CAMASYS?

They notice how simple and fully digital it is. Everything is completed in a few minutes without unnecessary forms, and e‑signature makes the experience fast and professional. The result is less waiting, clearer documents, and a better first impression.

Is CAMASYS scalable?

What’s the main advantage as you grow? Yes, the system grows with us. When we introduce additional brands, we don’t need heavy, slow integrations to get them live. Settings, workflows, and data structures are easy to replicate, so expansion doesn’t slow day‑to‑day operations.

Do you rent both passenger and utility vehicles? Is the process the same?

We rent both, and we keep the process identical. That consistency helps us serve corporate and individual clients quickly, regardless of vehicle type, and it reduces training time for our staff.

How long does it take to process a customer in the system?

About five minutes, including the contract and the vehicle condition report. E‑signature and auto‑generated documents remove most of the admin that used to slow us down.

What do you consider critical for a successful car rental today?

A combination of digital comfort for the customer, speed at the counter, and confidence that their data is protected—especially payment details. If those three are in place, satisfaction and repeat business follow.

Do you integrate CAMASYS with other systems? How is it working?

Yes—our accounting system and CRM are connected. The integration is reliable and eliminates a lot of manual re‑entry, which improves accuracy and shortens our billing cycle and follow‑ups.

What are your expectations for CAMASYS over the next five years?

We expect full automation of routine tasks, predictive recommendations to guide direct communication with customers, and even stronger real‑time data capabilities. In short: more proactive, data‑driven operations.

How much visibility do you have into your fleet and utilization?

We have precise, online visibility into each vehicle—status, utilization, revenue, and planned service. Decisions are made on data, and we use those insights to shape our strategy going forward.

Can CAMASYS help you become the strongest rental company in Slovakia?

If the platform continues to evolve with the demands we see ahead, it will be a strong foundation for our growth and expansion. It already gives us the speed and control we need to compete confidently.

Samuel Jesenský

Payless Car Rental Slovakia