Q&A: Avis & Budget Faroe Islands

Why is CAMASYS a suitable tool for operating your car rental?

Camasys is easy to use and brings all the essentials into one place. The live calendar makes fleet planning intuitive, while daily task views and a structured damage log keep operations tight. With real‑time availability, clear contracts, and automation across key steps, day‑to‑day work is faster and more accurate.

Do customers appreciate the speed, digital documents, and e‑signature?

Yes. The fully digital flow and e‑signature mean most rentals are completed in minutes, with clear documents customers can access anytime. For guests who prefer paper or extra guidance (often older travelers), staff walk them through on the spot—so everyone gets a smooth experience.

What’s the split between walk‑ins and e‑commerce bookings?

The majority now book online—around 60% on average, rising to 70–75% in peak season when flight arrivals surge. Counter and phone bookings still matter, but the website and customer portal have become the main channels for advance reservations.

Why did you decide to offer rentals (alongside broader mobility services)?

On the islands, reliable mobility is vital for tourism and local travel. Rentals complement our wider services around airports and towns, help visitors move between islands, and let us keep customers mobile during vehicle service or repair. It’s a natural extension of how we support travelers and residents.

How long does it take to process a customer, including documentation and signature?

Typically under 10 minutes end‑to‑end. Contract creation and the vehicle condition report are generated automatically, and e‑signature speeds up the handover while keeping records consistent.

Do you use a task system to assign work to staff?

Yes—especially in peak season. Auto‑generated tasks for cleaning, prep, check‑ins/outs, and inter‑island transfers keep teams aligned to the live schedule. During quieter periods, a lighter workflow is enough, but the taskboard is always available when volume spikes.

Which functionalities help you work most efficiently?

• Rental planner and availability search to place bookings quickly across dates and classes
• Daily report and rental list for live oversight, charging, and closing contracts
• E‑signature and automated document generation for speed and consistency
• Damage list with photos to document condition and reduce disputes
• Role‑based access so airport, ferry‑port, and town teams see what they need

Is CAMASYS scalable for growth (new branches on other islands)?

Yes. Branch settings, rates, and workflows are easy to replicate, so opening locations across islands is straightforward. The cloud platform keeps teams in sync across time and distance, and the planner makes it simple to rebalance vehicles when flights or ferries change demand.

Does the system only meet today’s needs, or is it a step ahead?

It’s a step ahead because it centralizes bookings, vehicles, contracts, and damage history while integrating with the tools we rely on. That foundation lets us move toward more automation, smarter pricing, and predictive planning as tourism patterns shift.

Do you rent only passenger cars, or other vehicle types through CAMASYS?

Primarily passenger cars, with selected vans/minibuses for groups and luggage. The process in Camasys is consistent across categories, which keeps training simple and service fast.

Do you integrate CAMASYS with other systems? How is it working?

Yes—accounting and CRM are connected, and data syncs reliably. Integrations cut manual re‑entry, improve accuracy, and shorten billing and follow‑ups. We’re evaluating additional links relevant to island operations (e.g., telematics, payments).

What are your expectations for CAMASYS over the next five years?

Deeper automation of routine tasks, stronger real‑time analytics, and helpful recommendations (for overbook risk, fleet rebalancing, and rate decisions). Continued UX refinements and offline‑friendly workflows will be valuable for remote sites.

How much visibility do you have into fleet and utilization?

We have a precise, online view of each vehicle’s status, utilization, revenue, and planned service. Those dashboards guide staffing, fleet mix, and pricing decisions—especially around flight schedules and seasonal swings.

Can CAMASYS help you become the strongest rental company in the Faroe Islands?

It’s a strong foundation: easy planning, fast digital handovers, clean reporting, and multi‑branch scalability. Combined with the right fleet, service standards, and smart pricing, it positions us to compete confidently across the islands.

Saroya D.

CEO at Avis Budget Faroe Islands