Q&A: Auto IN Car Rental

Why is CAMASYS the right tool for running a car rental?

CAMASYS gives us a complete, real‑time overview of the entire fleet—exactly what’s needed to keep an auto rental operation running smoothly. From availability and assignments to service status and contracts, everything is in one place, which makes planning and daily decision‑making faster and more reliable.

Do customers value the speed, digital documentation, and e‑signature?

Yes, and more and more customers expect it. A fully digital, paper‑light process means they don’t have to worry about carrying physical documents in the car. It also simplifies presenting proof of rental when needed, for example to the police, because the documents are instantly available and consistent. Overall, it feels modern and saves time at the counter.

What’s the split between walk‑ins and online reservations?

Roughly 70% of bookings are handled at the branch and 30% come through the website. The online share continues to grow as customers get used to booking digitally and as we invest in our web experience.

Why did your company, one of the largest sellers of new and used cars, decide to offer rentals?

Rental services are increasingly popular across Europe, and we want to stay aligned with current trends and customer expectations. Our scale also means we must offer a more sophisticated service. A practical example: at the importer’s request, we activated several dozen vehicles that were originally intended only as showroom/display units. With a capable system and proper operational management, we put those cars into service and turned them into revenue‑generating assets.

Do you use CAMASYS Tasks to assign work to staff during customer servicing?

At the moment we manage task assignment within our existing internal processes. The CAMASYS task module is available to us and we’re evaluating where it could add the most value as our operation grows.

Which CAMASYS functionalities help you work most efficiently?

Seamless API connectivity is key. We issue invoices in our internal billing system, and the CAMASYS API keeps data perfectly in sync, eliminating double entry and reducing errors. Having one source of truth for customers, vehicles, and contracts speeds up reconciliation and reporting.

Does the system support rapid (even exponential) growth? How do you use that?

Yes. CAMASYS is an integral part of our growth strategy. It helps us scale processes across locations, align with management’s targets, and onboard new vehicle groups quickly. In practice, that means we can expand without burdening teams with complex setup or rework.

Is CAMASYS only meeting today’s needs, or is it a step ahead? Please give an example.

It’s a step ahead thanks to full digitalization and integrations. CAMASYS can connect to dozens of the systems businesses rely on, while collecting all the essential information—vehicles, customers, contracts, and vehicle status—into one platform. That centralization makes us more proactive and resilient.

Do you rent only passenger cars, or other vehicle types through CAMASYS as well?

We also rent motorcycles, motorhomes, and commercial vehicles. Managing multiple categories in one system keeps processes consistent for both staff and customers.

If you had to rate CAMASYS from 1 to 10, what score would you give and why?

We’d give it an 8 out of 10 today. It’s a strong, comprehensive platform with room to grow. We have planned roadmap for custom features. Once they are finalized we expect the solution to become even more powerful for our use case.

David S.

Rental Manager at AUTO IN