How AVIS Slovakia runs real-time, paperless rentals with Camasys

AVIS Slovakia set out to modernize every step of its rental operation—from planning and assignment to handover and returns—without adding complexity at the counter. With Camasys as its rental management system, the team now plans and controls its fleet in real time, completes contracts with e‑signature, and serves customers faster across multiple branches and vehicle types.

“E‑signature and a paperless approach significantly shorten rental time and increase client satisfaction while saving costs on our side,” says Juraj Šulhaň, CEO of AVIS Slovakia. That focus on speed and a modern customer experience has paid off online as well: approximately 40% of all reservations now arrive through the company’s website, validating AVIS’s decision to invest in digital.

From rentals to a broader mobility business

AVIS Slovakia began with a clear goal—rent vehicles—and expanded naturally into complementary activities, including large‑scale purchasing and the sale of used vehicles across Europe. Today the fleet spans passenger cars as well as utility vehicles such as vans and 9‑seat minibuses, and the operation runs on a connected back office that supports both B2C rentals and B2B needs.

Why Camasys fit the brief

The team needed a platform that could keep pace with daily demand while laying groundwork for growth. Camasys brought three essentials: real‑time visibility, automation where it matters, and a customer‑first digital flow.

• Real‑time planning and control: A live timeline planner and fleet overview help staff spot gaps, resolve overlaps, and keep vehicles earning.
• Paperless contracts with e‑signature: Customers sign digitally at the counter, shortening handovers and eliminating paper costs and delays.
• Automation across workflows: Automatic document generation and rules‑based reservation assignment reduce manual steps and errors.
• Clear analytics: Utilization, occupancy, and performance reports inform decisions on fleet mix, pricing, and operational focus.
• Flexibility and growth: The system adapts to changing market conditions and security needs, and it simplifies opening new branches and scaling the fleet.

“We give it 10 out of 10,” says Juraj. “The system is comprehensive and at the same time simple, intuitive, clear, and adaptable, with room for further customization to our needs.”

A day in the life with Camasys

Morning begins with a real‑time view of reservations and vehicle availability. New bookings flow directly from the AVIS website—about 40% of total demand—and land in the planner with rules‑based assignment to the right class or specific vehicle.

Front‑line staff rely on task lists generated from the day’s schedule: cleaning and prep before pickups, check‑ins for returns, and inter‑branch transfers when demand shifts. Tasks include due times and notifications, so no step is missed during busy periods.

At the counter, agents open contracts and capture e‑signatures in seconds. Documents are generated automatically, ensuring consistency and reducing handling time. Because the process is digital end‑to‑end, customers move through faster and leave with clear, accurate documentation.

Throughout the day, managers use analytics to watch utilization and category performance. When a vehicle unexpectedly goes out of service, reservations can be reassigned quickly to keep service uninterrupted. The same flexibility supports the diverse fleet—cars, vans, and 9‑seater minibuses—without changing the core process.

Results that matter

• Faster, paperless handovers: Digital documentation and e‑signature shorten counter time and improve the customer experience while cutting paper costs.
• 40% of bookings online: Website reservations confirm the impact of AVIS Slovakia’s digital strategy and reduce phone and walk‑in bottlenecks.
• Coordinated teams: Task management aligns staff work with live reservations and vehicle status, minimizing idle time and delays.
• Confident scaling: Opening new branches and growing the fleet requires minimal setup, supporting dynamic expansion.
• Operator‑grade usability: The team rates Camasys 10/10 for being comprehensive yet simple, intuitive, and easy to tailor.

Built to stay ahead

AVIS Slovakia values that Camasys doesn’t just meet today’s requirements; it adapts as the market and operations evolve. “The system is easily customized for a changing market and different situations, including the security aspects that daily operations bring,” Juraj notes. That adaptability—combined with reliable automation and clear analytics—helps the team move quickly without sacrificing control.

For AVIS Slovakia, the formula is straightforward: real‑time planning to keep the fleet moving, paperless handovers to keep customers happy, and a flexible platform to grow with confidence.