Date Published
The email nobody read
Sunday, 9 pm. A customer is picking up a car tomorrow at 8. The confirmation arrived three weeks ago by email and has been buried under spam ever since.
In the morning they turn up 30 minutes late, at the wrong branch. One more problem for the counter.
When the message doesn't land
Customers live in messaging apps, not inboxes. Your team works on the lot, not at a desk. The result:
- Forgotten pick-ups – the reminder got lost among newsletters
- Calls to the counter – “where exactly are you?” and “how do I extend?”
- Unsigned documents – nobody saw the e-signature request
- Missed new bookings – the colleague on the lot doesn't know
How Camasys solves it
Camasys sends branded email, SMS and WhatsApp messages – automatically, in your design, at the right moment.
- Booking confirmations – right after the order
- Reminders – before pick-up and return
- Rental extensions – without a call to the counter
- E-signature requests – where the customer will actually open them
For your team there are push notifications. Staff get alerts about new bookings and task reminders straight to their phones.
Why it matters
A message is only worth something if it's read. WhatsApp and SMS get opened; emails often don't.
When customers arrive prepared and the team is updated in real time, the counter serves people instead of answering phones.
“We don't want to spam customers”
Right. That's why these are messages customers want: a confirmation, a reminder, a signing link. Not ads.
How to start
- Pick your 3 key moments – confirmation, reminder, return
- Choose a channel for each: email, SMS or WhatsApp
- Turn on push notifications in the mobile app for the whole team
Want your messages to actually get read? See automation in Camasys.