Monday morning. The phone rings for the fifth time. One customer wants a copy of an invoice. Another asks whether they owe anything. A third needs the handover report for their insurer.

Each question takes five minutes. Together they eat the whole morning.

What customers ask most

Most calls aren't about a problem. The customer just wants information you already have in the system:

the contract or an amendment,
the vehicle inspection report,
damage photos,
invoices and receipts,
an open balance to pay.

How the Camasys portal handles it

The customer signs in with email or SMS verification and finds everything alone. Their account shows contracts, inspection reports, damages with photos and invoices.

If you allow it, they can pay an open balance online. With telematics on, they also see live fuel and vehicle status. Changes to an active contract go through approval, so you never lose control.

Results from real customers

Avis Slovakia: 48 % fewer support tickets in 60 days.
Budget Faroe Islands: 9 minutes less at the counter per rental.

How long does setup take?

Setup has four steps and usually takes under 3 weeks. It's not a year-long project.

Why customers love it

Nobody wants to phone about an invoice. Customers want the document at 10 p.m. on a Sunday, not at 9 a.m. on Monday. The portal gives them that.

Bottom line

Your team is there to help customers, not to forward PDFs. Give customers the key to their own documents.

Book a Camasys demo.

Explore

Blog