Under 10 Minutes per Customer: A Car Rental Story from the Faroe Islands

How do you survive peak season at a car rental without a long queue at the counter?

We looked at how Avis & Budget Faroe Islands does it, where flight schedules drive the rush. The islands are far away, but you know the problem. A queue at the counter is not the souvenir tourists want to take home.

Numbers from real operations

• about 60% of bookings come in online, up to 70–75% at peak
• under 10 minutes to process a customer, documents and signature included
• 2x faster rental processing

The website and customer portal are the primal channel. The counter and the phone still have their own place.

What’s behind it all

• Paperless rentals: the contract and vehicle condition report are generated automatically, and e-signature speeds up the process at the handover.
• Tasks without chasing: cleaning, prep, check-in/out and transfers between islands appear automatically from the live schedule.
• Real-time planner: bookings easily find a spot by date and class, and when demand shifts, vehicles are easy to rebalance themselves.
• Role-based access: teams at the airport, the harbor and in town see only what they need.
• A clear view of every car: status, utilization, revenue and planned service help steer staff and pricing around flight schedules.
• Connected accounting and CRM: seamless data syncs, so there is less manual retyping and errors.
• Photo damage records: the condition of the vehicle is documented, so fewer disputes arise.
• A human touch: guests who want paper or extra help (often older travelers) get it from staff on the spot.

Quick questions here

Does it work outside peak season? Yes. In quieter periods a lighter workflow is enough, and the tasks are ready, just in time, when volume grows again.

Why a car rental at all? On islands, reliable mobility is essential. Rentals complement their other services and keep customers moving while their own car is being serviced or repaired.

Your takeaways

1. Move bookings to the online side. It relieves the counter the most at peak.
2. Let documents create automaticaly. Less retyping, fewer errors.
3. Growth doesn’t have to hurt. Branch, rate and workflow settings are easy to replicate for the next location.
4. Look ahead. Their CEO expects deeper automation, real-time analytics and recommendations for fleet balancing and pricing. In the future, you see the difference.

Start simple: measure how many minutes one customer takes at your counter, start to finish.

Want to see what your peak would look like?

Book a demo at camasys.com and see car rental software in action.