Damage Handling in CAMASYS: Beyond the Pickup & Return Protocol

In the rental and mobility business, the pickup and return protocol is one of the most important documents. It confirms the condition of the vehicle before and after every rental and protects both the customer and the operator from disputes.

But what many operators don’t realize is this:
CAMASYS offers far more than just a standard handover protocol.
The system includes a complete digital toolkit for documenting, analyzing, and processing damages—far beyond what traditional rental software offers.

Here’s what CAMASYS provides in addition to the protocol.

1. Digital Photo & Video Evidence

Every inspection can include unlimited photos taken directly through a smartphone or tablet.

✔ What the system stores:

• high-resolution photos
• videos (optional)
• automatic timestamps
• GPS location
• staff member who took the photos

These files are securely stored with the contract and can be retrieved anytime.

Result: No more missing photos, unclear evidence, or disputes.

2. Detailed Damage Records for Each Vehicle

CAMASYS maintains a digital damage history for every single vehicle.

It includes:

• previous damage cases
• status (open, repaired, approved)
• repair invoices
• before/after photos
• cost estimates
• notes from staff
• insurance claim details

When a car is returned, staff can easily compare new photos with existing damage.

3. Damage Comparison Tool

To prevent errors or false claims, CAMASYS allows staff to compare:

• return photos vs. pickup photos
• new pictures vs. old damage record
• repair records associated with previous rentals

This is one of the most powerful tools for avoiding disputes.

4. Damage Cost Estimation & Claim Workflow

Beyond documenting the damage, CAMASYS supports full claim processing:

• input repair estimate or invoice
• link damage to insurance claim
• assign responsibility (customer, corporate client, internal)
• track repair progress
• generate documents for insurers
• communicate with the customer digitally

Everything is stored and traceable through audit logs.

5. Repair & Workshop Integration

Damage cases often lead to repairs.
CAMASYS handles this through:

• work orders for service partners
• repair scheduling
• downtime tracking
• cost overview
• automatic update of vehicle availability

This ensures no damaged car accidentally appears as “available.”

6. Alerts for High-Risk Events

CAMASYS can notify managers when:

• a vehicle returns with exceptional or repeated damage
• high-value damage is reported
• a customer causes multiple incidents
• a branch’s damage rate rises above normal

These alerts help catch operational problems early and prevent financial losses.

7. Customer Communication Tools

CAMASYS helps operators communicate clearly with customers by providing:

• digital damage reports
• email summaries
• photos attached to the customer portal
• automated notifications about charges or claims

This improves transparency and reduces frustration on both sides.

8. Real-Life Example

A rental operator noticed increasing disputes about scratches and small damages.
After switching to CAMASYS:

• every rental included clear photo documentation
• staff used the comparison tool to evaluate new damage
• damage disputes dropped by over 45%
• claim processing became faster and more consistent
• customers trusted the process more

Digital evidence removed uncertainty from the entire workflow.

Conclusion

No — CAMASYS does far more than just store pickup and return protocols.
The system includes a complete suite of damage management tools:

• digital inspections
• photo & video evidence
• vehicle damage history
• comparison tools
• repair workflows
• insurance claim integration
• automated alerts
• transparent customer communication

These features give rental operators full control over damage events, reduce disputes, and protect fleet value — all within one modern, secure platform.