How to Identify Your Best Employees – and Those Hurting Your Results

Introduction: Every Employee Is an Individual Entity – But Not Everyone Pulls in the Same Direction

In the car rental business, one truth never changes:
the same processes don’t produce the same results when executed by different people.

Some employees are exceptional:

• They prepare vehicles quickly and accurately
• They document the condition perfectly
• They upsell insurance or services
• They provide excellent customer interactions 

And then there are those who:

• Miss damages
• Cause avoidable delays
• Skip steps in the process
• Make contract mistakes
• Create customer complaints
• Reduce revenue without anyone noticing

The challenge?
You cannot manage what you cannot measure.

And this is exactly where Camasys stands out.

 How Camasys Reveals Real Employee Performance — With No Guesswork

Camasys isn’t just rental software.
It is a complete operational intelligence system that tracks the performance of every employee based on real actions, not opinions.

 1. Every Action Is Digitally Tracked and Assigned to a Specific Employee

Every operational step in Camasys is linked to the employee who performed it:

• Check-out and check-in
• Preparation of vehicles
• Damage documentation
• Contract creation and signing
• Fuel and mileage inputs
• Task completion
• Errors, omissions, and skipped steps
• Upsells and product sales

There is no ambiguity.
You know exactly who did what—and who didn’t.

 2. The Taskboard: A Clear View of Discipline, Speed, and Reliability

Camasys uses a powerful taskboard system that assigns, tracks, and monitors every operational action inside the rental workflow.

The system shows:

✔ Tasks completed on time
✔ Tasks that are late
✔ Tasks completed without required photos
✔ Tasks skipped or ignored
✔ Efficiency of each team member
✔ Repeated mistakes or process deviations

It transforms your operations from subjective judgments to objective performance metrics.

 3. Photo & Video Documentation Shows Who Follows the Process—and Who Doesn’t

At every check-in and check-out, Camasys requires:

• Photo evidence
• Video walkthrough (if needed)
• Guided checklists
• Exact timestamps
• Correct mileage and fuel values

If an employee skips a step or misses a detail, Camasys flags it.
If someone consistently performs high-quality inspections, the system highlights that too.

It becomes immediately clear:

• Who is meticulous
• Who is careless
• Who causes disputes
• Who protects your fleet

4. Performance Dashboards: Real-Time Productivity and Accuracy

Camasys provides managers with live employee performance dashboards:

• Speed of workflows
• Number of completed rentals
• Error rate
• Number of disputes and customer issues
• Upsells and additional services sold
• Quality of documentation
• Completion times for tasks
• Seasonal or shift-based performance patterns

This gives you a true performance index for every employee.

Not based on feelings.
Not based on favoritism.
But on hard data.

5. Customer Surveys: The Missing Link That Reveals the True Customer Experience

Camasys integrates customer surveys directly into the rental workflow.

After each rental, customers can evaluate:

• Staff friendliness
• Professionalism
• Clarity of explanations
• Speed of service
• Condition of the vehicle
• Overall experience

And here is where it becomes powerful:

Customer Surveys are tied to the employee who handled the case.

This means you immediately see:

• Who consistently receives excellent ratings
• Who causes dissatisfaction
• Which employees elevate the brand
• Which employees damage your reputation

Surveys add the human layer to the hard operational data.
Together, they create the most complete employee evaluation model in the industry.

6. The Combined Power of Data: Identifying High Performers vs. Low Performers

With Camasys you can instantly identify:

⭐ High Performers

• Fast
• Precise
• Zero-error
• Positive customer ratings
• Excellent documentation
• Strong upsell results
• Reliable in every shift

⚠️ Low Performers

• Repeated mistakes
• Poor documentation
• Missed damages
• Negative customer feedback
• Slow task completion
• Non-compliance with procedures
• Causing disputes or complaints

And because the data is transparent, it becomes simple to coach, support, or retrain employees who are struggling.

7. Why This Matters So Much for Car Rental Success

Car rental is an industry where:

• A single missed damage costs hundreds
• A slow employee reduces daily utilisation
• A wrong contract causes insurance issues
• Poor customer service destroys repeat business

Your people are your most valuable asset—
but also your biggest risk if you can’t see the reality of their performance.

Camasys gives you something priceless:

A complete, honest, real-time picture of what your team is actually doing.

**Conclusion: Without Data, You Can’t Manage People.

With Camasys, You See Everything.**

If you want to know:

• Who your best team members are
• Who protects your fleet
• Who drives revenue
• Who causes complaints
• Who follows procedures
• Who elevates your customer experience

…Camasys will show you—all in real time.

Turn management into a data-driven discipline.
Turn your team into your competitive advantage.
That’s modern mobility.
That’s Camasys.